1. Introduction
Pragmatic Business Solutions, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pragmaticsolutions.app or use our services.
2. Information We Collect
Information You Provide
- Contact information: name, email address, phone number, business name
- Account information: username, password, client portal credentials
- Project information: project requirements, files, documents, and communications
- Payment information: billing address, payment method details (processed securely via Stripe)
- Support information: support tickets, messages, and feedback
AI Chatbot Data
- Chat messages: questions and messages you send to our AI chatbot assistant
- Chat metadata: timestamps, session identifiers, and conversation history
- Usage patterns: how you interact with the chatbot to improve its responses
Information Collected Automatically
- Device information: IP address, browser type, operating system, device identifiers
- Usage data: pages visited, time spent, referring URLs, click patterns
- Cookies and tracking: session cookies, analytics cookies, and similar technologies
3. How We Use Your Information
- Provide, maintain, and improve our services
- Process transactions and send related information
- Communicate with you about projects, updates, and support
- Send marketing communications (with your consent)
- Monitor and analyze usage trends to improve user experience
- Protect against fraud, unauthorized access, and legal liability
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers: Stripe (payments), Brevo (email), hosting providers, and analytics services that help us operate our business
- AI processing: Chat messages may be processed by third-party AI providers (such as OpenAI) to power our chatbot — see Section 7 for details
- Legal requirements: When required by law, court order, or governmental authority
5. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive data at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication for all systems
- Secure payment processing via PCI-compliant Stripe integration
6. Cookie Policy
We use cookies and similar technologies to enhance your experience:
- Essential cookies: Required for site functionality, login sessions, and security
- Analytics cookies: Help us understand how visitors use our site (Google Analytics)
- Preference cookies: Remember your settings and language preferences
- Marketing cookies: Used to deliver relevant advertisements (only with consent)
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
7. AI & Third-Party Data Processing
Our website features an AI-powered chatbot assistant. When you use this feature:
- Your messages may be sent to third-party AI providers (e.g., OpenAI) for processing
- We do not use your chat data to train AI models
- Chat data is retained for up to 90 days for quality assurance, then deleted
- You should not share sensitive personal information (SSN, credit card numbers, passwords) in the chatbot
By using the chatbot, you consent to this processing. See our AI Services Terms in the Terms of Service for more details.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict processing of your data
- Request a portable copy of your data
9. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy:
- Account data: Retained while your account is active, plus 2 years after deletion
- Project files: Retained for 1 year after project completion unless otherwise agreed
- Payment records: Retained for 7 years as required by tax and accounting laws
- Chat/support data: Retained for 90 days for AI chatbot data; 2 years for support tickets
- Analytics data: Retained in anonymized/aggregated form indefinitely
10. California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell your data)
- Non-discrimination for exercising your privacy rights
To exercise your CCPA rights, contact us at :email.
11. International Users (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under GDPR:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing based on legitimate interests
Our legal basis for processing includes consent, contract performance, and legitimate interests. To exercise your GDPR rights, contact us at :email.
12. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
14. SMS/Text Messaging Policy
Pragmatic Business Solutions, LLC may send SMS/text messages to users who have provided their phone number and opted in to receive text communications. This section describes how we handle SMS-related data in compliance with the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.
SMS Data We Collect
When you provide your phone number and consent to text messaging, we collect:
- Mobile phone number: The number you provide during registration, contact form submission, or client onboarding
- SMS consent records: Timestamps and method of your opt-in consent (e.g., web form submission, client portal registration)
- Message logs: Records of text messages sent to and received from your number, including delivery status
How We Use SMS
We use SMS/text messaging solely for the following purposes:
- Project status updates and milestone notifications
- Invoice and payment notifications
- Support ticket replies and updates
- Staging/preview site ready notifications
- Service-related announcements (only with your prior opt-in consent)
SMS Data Sharing
We use Twilio as our third-party SMS service provider to deliver text messages. Your phone number and message content are shared with Twilio solely for the purpose of delivering messages to you. Twilio's privacy policy governs their handling of this data.
We do not sell, rent, lease, or share your mobile phone number or any SMS opt-in data with third parties or affiliates for marketing or promotional purposes. This includes sharing with any third-party entities for their own marketing use.
Opting Out of SMS
You may opt out of receiving SMS/text messages at any time by:
- Replying STOP to any text message you receive from us
- Disabling SMS notifications in your client portal settings
- Contacting us at :email and requesting SMS opt-out
After opting out, you will receive one final confirmation message. You will no longer receive any text messages from us unless you opt in again. Opting out of SMS does not affect your ability to use our services or receive email communications.
SMS Data Retention
SMS consent records and message logs are retained for a minimum of 4 years from the date of consent, or as required by applicable law. Phone numbers are retained as part of your account data and are deleted when you close your account, subject to our standard data retention policies.
15. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: