Frequently Asked Questions

We build custom websites, web applications, native iPhone and Android apps, and AI-powered tools for businesses of all sizes. From a simple business website to a full enterprise platform — we handle the entire process from design through deployment and ongoing support.

Our office is at 402 E Tyler Ave, Harlingen, Texas 78550 — right in the heart of the Rio Grande Valley. We serve clients locally in South Texas as well as nationwide.

Absolutely. While we're based in the Rio Grande Valley, we work with clients across the United States. All communication happens through our client dashboard, video calls, and project management tools — location is never a barrier.

You can contact us for a free consultation, or create a free account to explore our dashboard and services. There's no obligation — we'll discuss your project, provide a timeline, and give you an honest assessment.

No strict minimum. Our starter websites begin at $2,497, and AI chatbots start at $500. We also offer monthly plans starting at $29/month. We work with everyone from solo entrepreneurs to enterprise organizations.

Our websites range from $2,497 (Starter) to $12,997+ (Enterprise), depending on the scope. Most businesses land in the $5,997 Professional tier — which includes up to 15 pages, custom design, CMS, SEO optimization, and 3 months of support. See our full pricing page for details.

Mobile apps start at $7,497 for an MVP (5-8 screens, single platform) and go up to $49,997+ for enterprise-grade native apps. Our most popular Growth package at $21,997 includes iOS + Android with a custom admin dashboard.

Yes. For projects over $2,500, we typically structure payments in milestones: a deposit to begin, payments at key milestones (design approval, development midpoint), and a final payment at launch. We can customize the schedule to fit your needs.

We accept all major credit cards, ACH bank transfers, and wire transfers through our secure Stripe-powered payment system. You can pay invoices directly from your client dashboard.

No hidden fees, ever. Our quotes are transparent and all-inclusive for the scope agreed upon. The only recurring cost is hosting ($29/month) which is optional — you can host with us or anywhere you prefer. We don't charge for revisions during the project, and you own everything we build.

Yes. If at any point during the project you're not satisfied, you can cancel and keep everything we've built up to that point. You own the code — we never hold your project hostage.

We use proprietary development tools and streamlined workflows that let us deliver agency-quality work in 60-80% less time. Our overhead is also lower than traditional agencies — no fancy downtown offices, no layers of account managers. You work directly with the people building your project.

A Starter website typically takes 2-3 weeks. Professional sites take 4-6 weeks. Enterprise projects take 8-16 weeks. These timelines assume responsive client communication — delays in providing content or feedback will extend the timeline.

An MVP app takes 6-8 weeks. Growth apps take 12-16 weeks. Scale/enterprise apps take 20-30 weeks. App development is naturally more complex than web development, requiring platform-specific testing, app store submissions, and often backend API development.

We follow a proven 6-phase process: Discovery (learning your business), Planning (project roadmap), Design (UI/UX mockups), Development (building it), Testing (QA across devices), and Launch & Support (deployment + ongoing care). Every step is tracked and visible in your client dashboard. Learn more on our Process page.

Yes. You get access to a real-time client dashboard where you can track milestones, view progress, communicate with our team, and review deliverables. You'll also get a staging link to preview your project before it goes live.

We use PHP, Python, JavaScript, Swift (iOS), Kotlin (Android), React, and modern frameworks appropriate for each project. For databases, we use MySQL and PostgreSQL. For hosting, we run our own dedicated infrastructure through WebNX. We choose the best tool for each job — not just whatever is trendy.

Everything we build is custom — from the design to the code. We don't use WordPress themes, Wix, Squarespace, or any template-based platforms. Your website or app is built specifically for your business needs, which is why it performs better and lasts longer.

A Statement of Work is a formal document that outlines exactly what we'll build, the timeline, milestones, deliverables, and cost. Both parties agree on the SOW before development begins. It protects you by ensuring clear expectations and prevents scope creep.

Yes, 100%. You own all source code, designs, databases, and assets we create for you. There's no vendor lock-in, no licensing fees, no restrictions. You can take your code to any developer or host it anywhere. This is a core principle of how we operate.

Absolutely. Because we write clean, well-documented code using standard technologies, any competent developer can pick up and maintain your project. We never use proprietary systems that lock you in.

No. While we offer managed hosting at $29/month (which includes SSL, backups, monitoring, and support), you're free to host your project anywhere. We'll help you set it up on whatever hosting you prefer.

This happens more often than you'd think. Our Application Rescue service is specifically designed for this scenario. We'll assess your existing project, document it, fix any issues, and take over maintenance. We can usually get things stabilized within 1-2 weeks.

We offer three tiers: standalone AI Chatbots (starting at $500), AI-Integrated Websites ($9,997+ — a custom website with AI built in), and Full AI Transformation ($24,997+ — complete business digitization with multiple AI integrations).

An AI chatbot can be deployed within 1 week of SOW acceptance. We train it on your business data, configure it for your use cases, and deploy it to your website — ready to handle customer inquiries 24/7.

Yes. All our AI chatbots support English and Spanish out of the box. This is especially important for businesses in the Rio Grande Valley and across Texas where bilingual support is essential.

Yes. You own the chatbot, its training data, and all customizations. Unlike SaaS chatbot platforms that charge monthly fees and control your data, our chatbot is yours to keep and modify as you see fit.

AI chatbots are best at handling routine inquiries — FAQs, appointment scheduling, basic information, and lead capture. They work 24/7 and handle unlimited simultaneous conversations. For complex issues, the chatbot intelligently routes customers to your human team. Think of it as your best employee who never sleeps.

Every project includes post-launch support (1-12 months depending on the package). During this period, we fix any bugs, answer questions, and make minor adjustments at no extra cost. After the included period, you can continue with our $99/month maintenance plan.

Monthly maintenance includes: security updates and patches, performance monitoring, bug fixes, minor content updates (up to 2 hours/month), daily backups, SSL management, uptime monitoring, and priority email support.

Log into your client dashboard, go to Support Tickets, and create a new ticket. You can set priority, attach files, and track the conversation. For urgent issues, we also respond to tickets submitted by visitors at our ticket tracker.

We respond to support tickets within one business day. Priority and urgent tickets typically get a response within 2-4 hours during business hours (Monday-Friday, 9 AM - 6 PM CST).

Yes. Many of our clients prefer a hands-off approach where we handle all updates, hosting, security, and technical maintenance. Our managed hosting ($29/mo) covers infrastructure, and our maintenance plan ($99/mo) covers everything else.

Yes. Apple requires a Developer Program membership ($99/year) and Google Play requires a Console registration ($25 one-time). These are paid directly to Apple and Google — not to us. We handle the entire submission process. Read our Knowledge Base article for a full guide.

Depends on the package. Our MVP ($7,497) covers a single platform. Our Growth ($21,997) and Scale ($49,997+) packages include both iOS and Android — either through cross-platform technology (React Native/Flutter) or fully native code (Swift + Kotlin).

Apple typically reviews apps within 24-48 hours but can take up to 7 days. Google Play usually approves within 1-3 days. We prepare all required materials (screenshots, descriptions, privacy policies) to minimize review delays.

Yes. We can handle bug fixes, feature updates, OS compatibility updates, and app store metadata changes. This is included during your support period and available as part of our ongoing maintenance plan afterward.

It's your personal portal where you can track projects, view and pay invoices, submit support tickets, message our team, browse and order services, and manage your account. It's included free with every project. Create an account to explore it.

Yes, completely free. Every client gets access. You can also create an account before starting a project to browse our services and get familiar with the platform.

Yes. All invoices appear in your dashboard and can be paid securely via credit card, debit card, Apple Pay, or Google Pay through our Stripe-powered payment system.

Refer another business to us, and when they sign a project, you earn $300. There's no limit on referrals — it's our way of thanking you for spreading the word. You can track your referrals right from your dashboard.