AI for City Government

Your City Wastes $922,000+ Per Year Answering the Same Questions and Routing the Same Requests Manually

Your 311 lines are jammed. Your utility billing staff can't keep up. Potholes go unreported because residents don't know who to call. AI handles all of it — 24/7, in English and Spanish — while your staff focuses on actually running the city.

See What You're Wasting
The Hard Truth

What Your City Is Wasting Right Now

Every dollar below is taxpayer money spent on processes that AI automates for pennies on the dollar.

$523K
311 & Customer Service Labor
Source: Bloomberg Cities Network — avg 311 call costs a city $3.50-5.00 to process. Mid-size cities handle 150,000+ requests/year in phone calls, walk-ins, and emails
$187K
Utility Billing Customer Service
Source: AWWA (American Water Works Association) — water/utility billing inquiries account for 35-40% of all municipal call volume across departments
$134K
Reactive Code Enforcement
Source: ICMA municipal benchmarks — proactive enforcement catches issues 3x faster than complaint-driven, reducing legal costs and repeat violations
$78K
Manual Request Routing & Tracking
Source: Government Technology survey — avg service request touches 3-4 employees before reaching the right department. AI routes instantly
Total Annual Waste
$922,000+
Estimated for a mid-size city (10,000-50,000 residents). Larger cities waste multiples of this.

Stop Renting Software You'll Never Own

Enterprise platforms built for cities 10x your size, priced for budgets 10x yours. You're paying for features you'll never use and can't customize the ones you need.

What You're Renting
What You Pay Yearly
311 / CRM PlatformSalesforce Gov Cloud, CitySourced — enterprise pricing
$75,000 – $200,000/yr
Utility Billing SoftwareTyler Incode, CIS Infinity — locked ecosystem
$50,000 – $150,000/yr
City Website PlatformCivicPlus, Granicus, Municode — templated designs
$30,000 – $80,000/yr
Smart City / IoT PlatformCisco, IBM Intelligent Ops — massive overkill
$200,000 – $500,000+/yr
Total You're Renting Every Year… Forever
$355,000 – $930,000/yr
The Pragmatic Way

We Build It. You Own It.

We build your city a custom platform with AI built in — 311 system, utility billing portal, citizen chatbot, permit tracking — all integrated. You own the code. No enterprise licensing. No annual renewals. No vendor lock-in.

100%
Your Code, Your Data
$0
Enterprise Licensing
Optional
Hosting & Maintenance

Pay once to build. Pay only for hosting and maintenance if you want us to manage it. Cancel anytime — you keep everything.

The money you save on vendor fees? Put it into infrastructure, public safety, parks — the things your residents actually see.

The Transformation

Your City Before & After AI

Same departments. Same headcount. Dramatically better service.

Without AI
With Pragmatic AI
600+ 311 calls/day handled manually
AI handles 85% — 100 calls reach staff
Pothole reports: 3-5 day response time
AI auto-classifies & dispatches same day
Utility billing: 30-minute hold times
AI answers billing questions instantly
Permit status: requires calling a person
AI provides real-time permit tracking
Code enforcement: complaint-driven only
AI predicts hotspots from historical data
City services: 8 AM - 5 PM, Monday-Friday
AI chatbot serves residents 24/7/365
Council meetings: residents must attend in person
AI-summarized, searchable meeting records

AI-Powered Solutions for Your City

Every solution is built custom, bilingual, and designed to layer on top of your existing infrastructure.

AI 311

AI-Powered 311 System

Residents report potholes, trash issues, noise complaints, and service requests via chatbot. AI classifies, prioritizes, routes to the right department, and sends status updates automatically.

Utility AI

Utility Billing AI Assistant

AI handles account balance lookups, payment plans, outage notifications, and usage alerts. Flags abnormally high usage ("your bill is 40% higher — you may have a leak") proactively.

Permits AI

Intelligent Permit Tracking

AI provides real-time permit status to applicants, sends automated notifications at each stage, and alerts staff about bottlenecks before deadlines are missed.

Predictive AI

Predictive Code Enforcement

AI analyzes violation history, property data, and citizen reports to identify areas at risk. Shifts enforcement from reactive complaints to proactive prevention.

AI Dashboard

City Manager Dashboard

Every department in one view: open requests, response times, budget status, project timelines, and AI-generated weekly briefings. The city manager sees everything before Monday's meeting.

The Results

What AI Delivers for Cities

Based on municipal AI implementation data from Bloomberg Cities and ICMA.

500+
Staff Hours Saved Per Month
85%
Fewer Routine 311 Calls
73%
Faster Service Request Resolution
Entry Offer

Start With an AI Chatbot for Your City

Answers resident questions 24/7. Utility bills, trash pickup schedules, permit status, office hours — in English and Spanish. Deployed in days, not months.

  • Bilingual (English & Spanish)
  • 24/7 Availability
  • Custom-Trained on Your City Services
  • Deployed in Under 2 Weeks
Get Your AI Chatbot
Limited deployment slots — we onboard 3 new AI clients per month.

Your Residents Deserve 21st Century City Services

Every month without AI is another $76,000 in wasted taxpayer dollars on manual processes. Let's fix that.

Schedule a Free AI Consultation
Estimates based on Bloomberg Cities and ICMA benchmarks for mid-size cities (10,000-50,000 residents). Actual costs and savings vary by city size and current infrastructure.
Pragmatic AI
Online now
Powered by Pragmatic AI