Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Pragmatic Solutions ("Company," "we," "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

Pragmatic Solutions provides web development, app development, SEO services, IT consulting, digital strategy, and managed IT support services. Specific deliverables, timelines, and pricing are outlined in individual project proposals and agreements.

3. Client Portal

Access to our client portal requires registration. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and current information

4. Project Agreements

Each project is governed by a separate project proposal or statement of work that outlines:

• Scope of work and deliverables
• Timeline and milestones
• Pricing and payment schedule
• Revision and change request procedures

Any changes to the agreed scope require written approval from both parties and may affect pricing and timelines.

5. Payment Terms

• Invoices are due within 15 days of issuance unless otherwise specified
• Payments are processed securely through Stripe
• Late payments may incur a fee of 1.5% per month
• Work may be paused on accounts with overdue invoices exceeding 30 days
• All prices are in US Dollars (USD)

6. Intellectual Property

Client Ownership

Upon full payment, you own all custom code, designs, and content created specifically for your project. This includes:

• Custom website code and designs
• Custom graphics and branding elements
• Content written specifically for your project
• Database structures and schemas

Company Retention

We retain the right to:

• Use general knowledge and techniques gained during the project
• Reuse non-client-specific code libraries and frameworks
• Display the project in our portfolio (unless agreed otherwise)

7. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the engagement, including business strategies, technical specifications, customer data, and financial information.

8. Support & Maintenance

Post-launch support terms vary by package and are detailed in your project agreement. Support includes:

• Bug fixes for issues introduced during development
• Minor text and content updates
• Security patches and updates

Support does not include new features, redesigns, or changes resulting from third-party modifications.

9. Limitation of Liability

To the maximum extent permitted by law, Pragmatic Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to our services.

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

10. Warranties

We warrant that our services will be performed in a professional and workmanlike manner. We do not guarantee specific business outcomes such as search engine rankings, revenue increases, or app store approval.

11. Termination

Either party may terminate a project agreement with 30 days' written notice. In the event of termination:

• You will be invoiced for all work completed through the termination date
• All completed deliverables will be transferred to you upon full payment
• Any prepaid amounts for unperformed work will be refunded

12. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Starr County, Texas, under the rules of the American Arbitration Association.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to update these terms at any time. Material changes will be communicated via email or posted on this page. Continued use of our services constitutes acceptance of updated terms.

15. Contact

Questions about these Terms of Service? Contact us:

• Email: hello@pragmaticsolutions.app
• Address: 1673 E San Benito St, Rio Grande City, TX 78582
• Support: Submit a ticket