1. Introduction
Pragmatic Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pragmaticsolutions.app or use our services.
2. Information We Collect
Information You Provide
- Contact Information: Name, email address, company name, and phone number when you fill out forms or create an account.
- Account Information: Email, password, and profile details when you register for our client portal.
- Payment Information: Billing details processed securely through Stripe. We do not store credit card numbers on our servers.
- Communications: Messages, support tickets, and project discussions through our platform.
- Files: Documents and files you upload through the client portal.
Information Collected Automatically
- Usage Data: Pages visited, time spent, referring URLs, and interaction patterns.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Cookies: Session cookies for authentication and preference cookies for your experience.
3. How We Use Your Information
- To provide, maintain, and improve our services
- To process transactions and send billing-related communications
- To respond to your inquiries and provide customer support
- To send project updates, invoices, and service-related notifications
- To analyze usage patterns and improve our website
- To protect against fraud and unauthorized access
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service Providers: Trusted third parties that help us operate our business (e.g., Stripe for payment processing, email delivery services).
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data in transit
- Encrypted password storage (bcrypt hashing)
- Regular security updates and monitoring
- Access controls and authentication requirements
- Regular data backups
6. Cookies
We use essential cookies for authentication and session management. These are necessary for the site to function properly. We use Google Analytics to understand how visitors interact with our website. You can opt out of analytics tracking through your browser settings.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications
- Export your data in a portable format
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Project data, invoices, and financial records may be retained for up to 7 years for legal and accounting purposes.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: